Responsible Gaming
at bat99
bat99 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We believe that gambling should always be an enjoyable form of entertainment — never a source of harm. This page explains the tools, limits, and support available to help you stay in control.
Our Commitment to Responsible Gaming
At bat99, responsible gaming is not a checkbox — it is a core part of how we operate. We are dedicated to providing Bangladeshi players with a gaming environment that is entertaining, secure, and fair while actively promoting healthy play habits. Our responsible gaming framework is designed around one guiding principle: your well-being comes before any commercial interest.
bat99 recognises that for most players, online casino games and cricket betting are a fun and engaging pastime. However, we also understand that for a small number of individuals, gambling can develop into a problematic pattern of behaviour. bat99 takes this seriously and has invested in a comprehensive set of tools, processes, and partnerships to help every player manage their activity responsibly.
bat99 provides deposit limits, wager limits, session time reminders, cool-off periods, and full self-exclusion — all accessible directly from your account settings at any time.
Our trained customer support team is available 24/7 to assist players who feel their gambling habits are changing. We proactively reach out to players exhibiting high-risk patterns.
bat99 enforces a strict 18+ age policy across all game categories including cricket betting, slots, live casino, and table games. All accounts undergo age verification during the KYC process.
Every bat99 account includes a full transaction history and a real-time spending summary so you can always see exactly how much you have deposited, wagered, and withdrawn.
bat99 sends automated in-platform notifications when your active gaming session reaches a duration threshold you have pre-set, reminding you to take a break and review your activity.
Players who feel they need a complete break from bat99 can request permanent self-exclusion at any time. This is irreversible for the chosen period and is enforced across all bat99 game types.
Age Restriction — 18+ Only
bat99 strictly prohibits access to its platform by anyone under the age of 18. This applies to all game categories — cricket betting, slots, live casino, table games, and all other gambling products offered on bat99.vip. The 18+ age restriction is non-negotiable and applies equally to players across all cities in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
During the account registration and KYC process, bat99 requires every player to confirm that they are aged 18 or above. Identity documents submitted for verification — such as a National Identity Card (NID) or passport — are checked to confirm the player's date of birth. Any account found to belong to a person under 18 will be suspended immediately, all funds will be returned, and the account will be permanently closed.
- bat99 is for adults aged 18 and above only
- Identity verification is mandatory for all accounts
- Underage accounts are closed immediately upon detection
- Winnings on underage accounts are forfeited
- bat99 does not knowingly market to under-18s
- Parents should use parental control software
If you share a device with a minor: bat99 strongly recommends that you always log out of your bat99 account when your session is complete and that you use device-level parental control software to prevent minors from accessing gambling websites. Software such as Net Nanny, Qustodio, or built-in parental controls on Android and iOS devices can help restrict access to online gaming platforms.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. bat99 encourages all players to periodically reflect on their gambling habits. The following self-assessment questions are designed to help you identify whether your relationship with gambling may be changing in ways that warrant attention or support.
Self-Assessment Checklist
If you find yourself answering "yes" to several of these questions, bat99 encourages you to use our responsible gaming tools or reach out to our support team for confidential assistance.
Problem gambling affects people from all backgrounds. Recognising it early is the single most effective step. bat99's support team treats all responsible gaming conversations with complete confidentiality and without judgement.
Contact bat99 support at [email protected] at any time with the subject line "Responsible Gaming Help". Our team responds within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours and provides 24/7 emergency self-exclusion support.
Deposit Limits
bat99 provides every registered player with the ability to set personalised deposit limits on their account. Deposit limits are one of the most effective responsible gaming tools available because they give you direct, proactive control over how much money enters your bat99 account over a defined time period — before you ever reach the point of overspending.
Deposit limits at bat99 can be configured in three time frames — daily, weekly, and monthly — and apply to all deposit methods including bKash, Nagad, Rocket, and Upay. You can set a limit at any value you choose, denominated in Bangladeshi Taka (৳).
- Daily deposit limit: Caps the total amount you can deposit into your bat99 account within any single calendar day. For example, a daily limit of ৳2,000 means you cannot add more than ৳2,000 on any given day regardless of how many separate deposits you attempt.
- Weekly deposit limit: Caps the total amount deposited across a rolling 7-day period. Useful for players who prefer to think about their budget on a weekly basis rather than day-by-day.
- Monthly deposit limit: Sets a hard ceiling on total deposits within a calendar month. A monthly limit of ৳20,000, for instance, ensures your bat99 spend never exceeds that threshold in any given month.
- Lowering a limit takes effect immediately: If you decide to reduce your deposit limit, the new lower limit is applied instantly. This prevents any loophole where you could exploit the gap between a reduction request and its implementation.
- Increasing a limit has a cooling-off period: If you request an increase to your deposit limit, bat99 enforces a 7-day waiting period before the higher limit comes into effect. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gaming session.
- No fee to set limits: Configuring, modifying, or removing deposit limits on your bat99 account is always free of charge and can be done at any time through your account settings panel or by contacting support.
Time-Out Features
Sometimes all you need is a short break. bat99's time-out feature allows you to temporarily pause your access to the platform without committing to a full self-exclusion. A time-out is ideal for players who feel they need a brief cooling-off period — perhaps after a losing streak, during a busy period at work, or around important personal occasions like Eid or Pohela Boishakh when family time should take priority.
Take a full day away from bat99. Ideal for a quick reset after an intense session or a tough day of cricket betting.
A week-long pause from all bat99 activity. Your account remains intact and your balance is preserved throughout.
A full month away from the platform. Recommended for players who feel their gambling habits have been affecting daily life.
Set a custom time-out of any duration between 1 day and 6 weeks. You choose the length that suits your personal circumstances.
- Immediate activation: A time-out takes effect the moment you confirm it. You will be logged out of your bat99 account and will not be able to log back in until the time-out period expires.
- No marketing during time-out: bat99 will not send you promotional emails, bonus offers, or re-engagement messages during any active time-out period.
- Balance and history preserved: Your account balance, transaction history, and game history are all preserved during a time-out. When the period ends, your account returns to normal standing automatically.
- Cannot be shortened: Once a time-out is activated, it cannot be cancelled or shortened by the player. This is a deliberate design choice to protect you from impulsive decisions to return before the break is complete.
- Session time reminders: Independently of time-outs, bat99 also offers in-session alerts. You can configure a reminder to appear after 30, 60, or 90 minutes of continuous gameplay, prompting you to assess whether you wish to continue your session.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available at bat99. It is designed for players who recognise that gambling has become or is becoming a serious problem in their lives and who need a firm, enforced barrier to prevent further access. bat99 takes all self-exclusion requests with the utmost seriousness and processes them as a matter of priority.
Self-exclusion at bat99 is available for defined periods of 6 months, 1 year, 3 years, and 5 years, as well as a permanent exclusion option with no end date. During any self-exclusion period, your bat99 account is fully suspended — you cannot log in, deposit, place bets, or access any game on the platform.
Support & Resources
bat99 wants every player to know that help is available — both directly from our support team and from specialist external organisations. If you or someone you know is struggling with gambling-related issues, reaching out is the most important step you can take. All responsible gaming conversations with bat99 are treated with complete confidentiality.
Our dedicated responsible gaming support staff are available 24/7. Contact us at [email protected] with the subject line "Responsible Gaming Help" for immediate, confidential assistance with any tool or concern.
Bangladesh's Kaan Pete Roi helpline offers free, confidential emotional support. Residents of Dhaka and across Bangladesh can access trained counsellors for mental health and behavioural concerns including compulsive gambling.
Gamblers Anonymous operates internationally and provides peer-to-peer support groups for people affected by problem gambling. Their 12-step programme has helped millions of people regain control of their lives worldwide.
BeGambleAware is an internationally recognised responsible gambling charity providing free information, advice, and support to people experiencing harm from gambling. Their resources are available online in English.
GamCare provides free support, information, and counselling for problem gamblers and their affected families. Their online chat and resource centre are accessible 24 hours a day to anyone who needs help.
Prefer to put things in writing? Email [email protected] — our responsible gaming team reviews all incoming messages and responds within 2 hours during BST business hours. No question is too small or too sensitive.
Safer Gambling Tips
bat99 encourages all players — from casual weekend cricketbetting fans to regular slots enthusiasts — to approach gambling with a clear head and a defined plan. The following practical tips are designed to help you enjoy bat99 safely and sustainably over the long term.
- Set a budget before you start: Decide in advance how much you are comfortable spending in a session and treat that amount as the cost of your entertainment — not as an investment you expect to recover.
- Never chase losses: If you have reached your session budget, stop. Chasing losses by placing larger bets is the fastest route to problem gambling. bat99's deposit limit tools exist precisely to help prevent this.
- Take regular breaks: Use bat99's session time alerts to remind yourself to step away from the screen at regular intervals. A 15-minute break every hour is a healthy habit.
- Gamble with money you can afford to lose: Only ever deposit money that you could lose without it affecting your essential living costs — rent, food, utilities, and family obligations in Dhaka or wherever you live in Bangladesh.
- Keep gambling separate from alcohol: Avoid gambling when you have been drinking or when you are feeling emotionally heightened, stressed, or upset. Rational decision-making is central to enjoyable gambling.
- Understand the games: bat99 encourages players to learn the rules and odds of the games they play. Cricket betting and slots are forms of entertainment with inherent house edges — understanding this helps set realistic expectations.
- Use all available tools: bat99 provides deposit limits, time-out features, session reminders, and self-exclusion. Use whichever combination of these tools fits your personal approach to responsible gambling.
- Keep track of your time: It can be easy to lose track of how long a session has lasted, especially during live cricket or a long slot session. Set an alarm on your phone as an independent reminder.
- Talk to someone you trust: If you are concerned about your gambling habits, speaking with a trusted friend, family member, or professional counsellor is one of the most effective steps you can take.
- Remember: winning is not guaranteed: All casino games and sports bets carry an inherent element of chance. bat99 is an entertainment platform, not a wealth-generation tool. Always gamble for fun, not out of financial necessity.
Play Safely at bat99
bat99 is committed to keeping gaming enjoyable for every player in Bangladesh. Explore our games, read our FAQ, or log in to review your account's responsible gaming settings today.