bat99 Privacy Policy

1. Information We Collect

bat99 collects personal data only where it is necessary to provide our services, comply with legal obligations, or protect the integrity of the platform. We collect information in three primary ways: directly from you when you register or interact with bat99, automatically as you use the platform, and from third-party verification partners where required for identity or payment checks.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), email address, and mobile phone number.
• Identity verification documents: Copies of government-issued identity documents such as National Identity Card (NID), passport, or birth certificate, submitted when completing Know Your Customer (KYC) checks.
• Payment information: Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details, and transaction references associated with deposits and withdrawals.
• Communication records: Messages, emails, and live chat transcripts you exchange with the bat99 customer support team, including any attachments or screenshots you provide.
• Account preferences: Responsible gaming limits you set, language preferences, notification settings, and any other voluntary profile information you choose to provide.

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and hardware identifiers.
• Session data: Login timestamps, pages visited within bat99, game titles played, bet amounts, session duration, and navigation patterns across the platform.
• Geolocation data: Approximate geographic location derived from your IP address, used to detect access from restricted jurisdictions and to tailor the platform experience.
• Cookie and tracking data: Session cookies, preference cookies, and analytical data collected via first-party cookies as described in the Cookies section of this policy.

2. How We Use Your Data

bat99 processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises the primary purposes for which bat99 uses your personal information and the legal basis for each type of processing activity.

bat99 will only send you marketing communications — including promotional offers, bonus notifications, BPL and IPL betting promotions, and Eid or Pohela Boishakh special offers — if you have explicitly opted in to receive them at the time of registration or via your account settings. You may withdraw your marketing consent at any time by contacting support or updating your notification preferences within your bat99 account.

3. Data Sharing & Disclosure

bat99 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose. All third parties with whom we share data are required to handle that data in accordance with strict confidentiality obligations.

• Game software providers: Third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised or pseudonymised session identifiers necessary to deliver their game content. These providers do not receive your full personal profile or payment details.
• Payment service providers: bKash, Nagad, Rocket, Upay, and any other approved payment partners receive only the transaction data necessary to process your specific deposit or withdrawal request. bat99 does not store your full mobile banking credentials.
• Identity verification partners: bat99 may use regulated third-party KYC and AML verification services to validate identity documents. These partners are bound by strict data processing agreements and may not use your data for any purpose other than identity verification on bat99's behalf.
• Legal and regulatory authorities: bat99 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or lawful government request. bat99 will notify affected users where legally permitted to do so.
• Corporate successors: In the event of a merger, acquisition, or transfer of bat99's business or assets, your personal data may be transferred to the acquiring entity. bat99 will notify you in advance of any such transfer and your data will continue to be processed under the terms of this Privacy Policy or a substantially equivalent policy.
• Professional advisors: bat99 may share data with legal counsel, auditors, or financial advisors under strict confidentiality obligations where necessary to seek professional advice or to protect bat99's legal rights.

4. Cookies & Tracking

bat99 uses cookies — small text files placed on your device — to enable core platform functionality, remember your preferences, and analyse how our platform is used. bat99 does not use third-party advertising networks, cross-site tracking pixels, or social media tracking cookies. All cookies used by bat99 are first-party cookies operated solely by bat99.vip.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential or security cookies will prevent you from accessing your bat99 account. Disabling preference or analytical cookies will not affect your ability to play games or process transactions, but may reduce the personalisation of your bat99 experience.

5. Data Retention

bat99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. The retention periods set out below reflect a balance between operational necessity, legal compliance, and respect for your privacy.

• Active account data: Retained for the full duration of your relationship with bat99, from the date of account registration until the account is permanently closed.
• Transaction records (deposits and withdrawals): Retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial record-keeping and anti-money laundering obligations.
• Identity verification documents (KYC): Retained for a minimum of 5 years from the date of account closure, or longer if required by applicable law or ongoing legal proceedings.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained for the duration of that matter plus 2 years.
• Marketing consent records: Retained for 3 years from the date consent was given or last renewed, as evidence of your opt-in decision.
• Analytical and session data: Retained in anonymised or aggregated form for up to 24 months for platform improvement purposes. Raw session data is deleted or anonymised within 90 days of collection.
• Closed and self-excluded accounts: Core identification data for self-excluded accounts is retained for the duration of the self-exclusion period to prevent re-registration. After a permanent self-exclusion, identification data is retained for 7 years to enforce the exclusion.

When your personal data is no longer required, bat99 will securely delete or anonymise it in accordance with our internal data destruction procedures. You may request early deletion of specific data categories by contacting support, subject to the retention obligations described above.

6. Your Privacy Rights

As a bat99 player, you hold a number of rights over your personal data. bat99 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.

• Right of access: You have the right to request a copy of all personal data bat99 holds about you, together with details of how that data is being used. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any personal data bat99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly within your bat99 account settings.
• Right to erasure ("right to be forgotten"): You may request that bat99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to legal retention obligations described in the Data Retention section.
• Right to data portability: Where bat99 processes your data by automated means and on the basis of your consent or a contract, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to restrict processing: You may request that bat99 temporarily suspend the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to object: You have the right to object to bat99 processing your data on the basis of legitimate interests, including profiling for platform analytics. You may also object to direct marketing communications at any time, and bat99 will stop sending them immediately.
• Right to withdraw consent: Where bat99 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Data Security

bat99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, bat99's security posture is designed to reflect industry best practices for online gaming platforms.

• Encryption in transit: All data transmitted between your device and bat99 servers is encrypted using 256-bit TLS/SSL encryption. This applies to login sessions, payment processing, game data, and all API communications.
• Encryption at rest: Sensitive data fields — including identity document data, payment references, and hashed authentication credentials — are encrypted at rest on bat99's database servers.
• Access controls: bat99 operates a strict role-based access control policy. Only authorised personnel with a verified business need may access personal data, and all such access is logged and audited.
• Two-factor authentication: bat99 supports and encourages the use of two-factor authentication (2FA) on player accounts to add an additional layer of security beyond username and password.
• Regular security testing: bat99 conducts periodic vulnerability assessments and penetration testing of its platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.
• Incident response: bat99 maintains a documented data breach response plan. In the event of a security incident that affects your personal data and creates a risk to your rights, bat99 will notify you without undue delay and will take immediate steps to contain and remediate the incident.
• Staff training: All bat99 personnel who handle personal data receive regular data protection and security awareness training.

You also play an important role in protecting your own data. bat99 strongly recommends that you use a strong, unique password for your bat99 account, enable two-factor authentication, never share your login credentials with any other person, and log out of your account when using a shared or public device.

8. Policy Updates & Contact

bat99 reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable law, or industry best practices. The most current version of this policy will always be available at bat99.vip/privacy-policy. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Where we make material changes to this Privacy Policy — changes that significantly affect how we process your personal data or your rights under this policy — bat99 will notify registered players via their registered email address at least 14 days before the changes take effect. Continued use of the bat99 platform after the effective date of any policy update constitutes your acceptance of the revised policy. If you do not accept the revised terms, you must discontinue use of bat99 and contact us to close your account.

• Version history: bat99 maintains an internal version history of this Privacy Policy. Players may request a copy of a previous version by contacting support.
• Minor updates: Corrections of typographical errors, clarifications that do not change the substance of the policy, or the addition of examples do not constitute material changes and may be made without advance notice.
• Third-party policy changes: Changes to the privacy policies of bat99's game providers, payment partners, or other third parties are outside bat99's control. bat99 will endeavour to update relevant sections of this policy when made aware of significant changes from key partners.